As a Professional specialist retailer, it is very unusual for Stage Concepts to receive a returns request on any of our equipment as we are extremely thorough with our initial sales and guidance. Even if you purchase equipment using the website shopping basket system, you will be contacted to ensure that you are indeed purchasing the correct equipment for your needs, and will be advised of its suitability and all options available to you before any money is processed.
Due to this procedure, it is extremely unlikely that you should experience any form of dissatisfaction from your chosen products, however if you have any issues or you wish to discuss the return of an item the team here are ready to help.
Faulty or Damaged Goods.
Should your purchases arrive to you either non-functional (electrical equipment) or damaged in transit, then obviously this is something we will rectify for you as quickly as possible, so you must notify us immediately in order for us to deal with the courier and to see to you’re replacement item being dispatched quickly along with collection of the faulty item.
Depending on the nature of the described fault, we may request photographs from yourselves to pre-determine a manufacturing fault or user error with an item.
Returned equipment will be inspected and the findings will be discussed with you prior to any replacement or refund taking place.
Should for some reason you simply not wish to keep your chosen equipment, they can be returned to us at the buyers expense and will also be charged a 20% re-stocking fee. This is dependent on goods being in perfect saleable condition in their original supplied manufacturers packaging.
This covers all goods with the exception of any custom order items such as speakers from the Amate and Moose ranges, and ALL custom manufactured Trussing.
Customer Service Team
0203 053 4787