We accept all major debit and credit cards, Paypal, Klarna, Black Horse FlexPay, Newpay Finance (existing Newpay customers only), and iwocaPay Business Finance. Detailed information can be found on our payment options page.
We offer free next-day delivery on all orders over £30, as long as the product(s) are in stock. For pre-order items or items that are not stocked in our primary warehouse, lead times for delivery are provided on each product page. If you require any clarification on a particular item, our sales team will be happy to assist you.
Yes, all orders will receive a detailed invoice sent to your preferred email address once the goods have been shipped.
Once payment is confirmed, orders are sent to our warehouse team to be picked, inspected, then packaged. If the order is placed before the cutoff point, it will be sent on a delivery service for receipt the following working day. We use recorded courier delivery services which are tracked and insured.
Delivery is free on all orders over £30. In-stock items qualify for next-day delivery, and lead times for out-of-stock items are displayed on our product pages. Stage and truss orders will ship with a courier or pallet service depending on size.
We want to ensure you are happy with your purchase, so Stage Concepts’ promise is that if you have any issue with your chosen products within 60 days of ordering, be it an unwanted item, damaged, or faulty, you can simply return what you bought for a refund.
Yes - if you have a custom job that needs designing, we have a team of specialists available to help you, including providing mockup drawings and quotations. Please call, email, or use our website’s live chat function to get started.
Yes - at checkout, we offer Klarna, Black Horse FlexPay, Newpay Finance (existing Newpay customers only), and iwocaPay Business Finance.
We want all of our customers to be confident in their purchase - whether the job is big or small. Because of this, we are proud to offer full technical support prior to purchase, taking into account every aspect of the job at hand.
To open a new account, go to the customer login page and select “Create An Account”. Fill in the required information on the following page, and your account will be created.
No, unfortunately we do not offer hire or rental for our equipment, which is sold on a purchase-only basis.
Yes, you can collect orders from our Essex warehouse. Please note that this option is not available for online orders, so you will need to contact our sales team to arrange this.
We are based in Stanford-le-Hope, Essex, in the logistics park of the London Gateway Port. Please note that we do not have a shop or demo space available.
Yes, we are VAT registered. (GB848337300) If you are exempt from paying VAT, please contact our sales team to place your order.
Yes, we do. This would usually only be accepted for Schools and Government Agencies. Please contact our sales team by email, phone, or live chat for further information.
No, unfortunately, we do not offer delivery to any country outside of the UK at this time.